Online learning issues and challenges during COVID-19 pandemic: A case study at a private university college
List of Authors
  • Mas Anom Abdul Rashid , Mohd Noor Azman Othman

Keyword
  • COVID-19 pandemic, online learning, computer aided learning approach, challenges, issues

Abstract
  • The COVID-19 pandemic has affected all aspects of the world’s daily activities since it was officially declared as a pandemic at the beginning of 2020 by WHO. As a result, the term new normal has been coined for all daily activities including teaching and learning process. From face to face interaction, the new normal approach has forced all teaching learning process to go online. Even though this approach is not new but it is now being practiced more rigorously as it is deemed the only approach available and most practical to prevent the virus from spreading even more. Since it is now being practiced more rigorously there will definitely be issues and challenges as a result. This study explored those issues and challenges faced by the students in the process. The responses for this study were collected using a questionnaire on google form shared on WhatsApp application among the students at a private university college and 370 data were analyzed. It was found that the majority of the respondents 36.2% stated that they had difficulties in learning online and another 37% stressed that the access to the internet was an issue to them. In addition, the speed of the downloading of materials and videos are also a problem. Therefore, efforts have to be made to meet the students’ expectation when implementing the online teaching and learning system.

Reference
  • 1. Anne-Mette Nortvig, Anne Kristine Petersen and Søren Hattesen Balle University College Absalon, Denmar. The Electronic Journal of e-Learning Volume 16 Issue 1 2018.
    2. Baker, W., and J.Watson . 2014. “Mastering the Online Master’s: Developing and Delivering an Online MA through a Dialogic Based Framework.” Innovations in Education and Teaching International 51 (5): 483–496.
    3. Biasuttie, M. (2011). “The Student Experience of a Collaborative E-learning University Module.” Computers & Education 57 (3): 1865–1875. doi: 10.1016/j.compedu.2011.04.006.),
    4. Carmen Carrillo & Maria Assunção Flores (2020) COVID-19 and teacher education: a literature review of online teaching and learning practices, European Journal of Teacher Education, 43:4, 466-487
    5. Castro, M.D.B., Tumibay, G.M. A literature review: efficacy of online learning courses for higher education institution using meta-analysis. Educ Inf Technol (2019). https://doi.org/10.1007/s10639-019-10027-z
    6. Cullen, R., J.Kullman, and C.Wild. 2013. “Online Collaborative Learning on an ESL Teacher Education Programme.” ELT Journal 67 (4): 425–434.
    7. DeWert, M. H., L. M.Babinski, and B. D.Jones. 2003. “Providing Online Support to Beginning Teachers.” Journal of Teacher Education 54 (4): 311–320.
    8. Holmes, B. 2013. “School Teachers’ Continuous Professional Development in an Online Learning Community: Lessons from a Case Study of an eTwinning Earning Event.” European Journal of Education 48 (1): 97–112. and trusting human relationships (Li 2011) Li, Z. 2011. “Learners’ Reflexivity and the Development of an E-learning Community among Students in China.” Research in Learning Technology 19 (1): 5–17.
    9. Jones, M., and J.Ryan. 2014. “Learning in the Practicum: Engaging Pre-service Teachers in Reflective Practice in the Online Space.” Asia-Pacific Journal of Teacher Education 42 (2): 132–146. doi:10.1080/1359866X.2014.892058.
    10. Mumford, S., and K.Dikilitaş. 2020. “Pre-service Language Teachers Reflection Development through Online Interaction in a Hybrid Learning Course.” Computers & Education 144: 103706. doi:10.1016/j
    11. Sharma, Ppuneet. (2018). Literature Review: The effectiveness of e-learning for imparting quality education to students.