The analysis of community satisfaction index toward public services in Guntung Paikat district office Banjarbaru City
List of Authors
  • Fathul Hafidh , Muhammad Edya Rosadi , Rezky Izzatul Yazidah Anwar

Keyword
  • application, Indonesian government, online community satisfaction index, public evaluation, public services

Abstract
  • The purpose of this study is to build an application to measure the Community Satisfaction Index (CSI) and obtain the value of CSI toward public services in Guntung Paikat Banjarbaru Village by analyzing the value of CSI obtained during implementation. This research is survey research, data collection process and data analysis using quantitative methods through questionnaires. The resulting system is the existence of a CSI that is implemented with a web-based application facilitating access for the community to provide an assessment toward public services carried out by Guntung Paikat Distric Office. On the Distric Office side there is an ease to sees how the public views related to public services that have been carried out, so makes it easy to see aspects that need to be improved in the service. After the application has been running for four (4) months, it is found that statistics on increasing CSI of public services began in February 2019 with a value of 78.49 increasing until May 2019 of 82.14. This increase illustrates that the online questionnaire allowing the village chief and village staff to see well the aspects that need to be improved in service to the public as well as those aspects that have been appreciated by the community, so that the service can reach the maximum value according to the expectations of the community and the city government.

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