Organizational effectiveness framework in telecommunication corporate
List of Authors
  • Agnessya Nurrezqia , Dewi K Soedarsono , Rizca Haqqu

Keyword
  • organizational effectiveness framework, qualitative Study, Telecommunication Corporate

Abstract
  • Industrial changes and the development of digital technology provide external challenges that affect the concept and definition of organizational effectiveness (OE). This study explores an effective organizational form in Indonesian telecommunications companies by using qualitative research methods through thematic data analysis using ATLAS.ti Version 9. Data obtained from discussion forums conducted online. Furthermore, the data were analyzed using systematic coding to check phrases and picture reality through the generated themes. The results of the research through a qualitative model suggest four major themes in the Organizational Effectiveness Framework, namely a) Strategy, b) Structure, Capacity, & Capability, c) Leadership, d) People Systems & Processes, e) Employee Engagement, 6) Customer Experience. These elements have their respective roles in the ongoing business process. The achievement of organizational effectiveness (OE) in the company depends on every element applied in the company.

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