Job satisfaction among employees in a business process outsourcing company
List of Authors
  • Hazezul Razman Othman , Kumaresh Mahalingam

Keyword
  • Job Satisfaction, Compensation, Employee Engagement, Working Environment

Abstract
  • The purpose of this study is to link the dependent variable, which is job satisfaction against the independent variables which are compensation, employee engagement and working environment. The research objective is to study the job satisfaction of white-collar employees located in Malaysia. To achieve this objective, we focus on one business process outsourcing company which is located in Kuala Lumpur. The total population of this study involves approximately 4000 employees of this company, with a sample size of 403. A structured online questionnaire was used to gather data. The survey results were assessed via SPPS application. Based on the study, all three independent variables which are compensation, employee engagement and working environment play an important role in job satisfaction. However, intense analysis indicates that only two out of three of the job satisfaction dimensions carriable shows highly significant effect; work engagement and work environment.

Reference
  • 1. Adams, J. S. (1965). “Inequity in social exchange”. Advances in Experimental Social Psychology 2: 267-299.

    2. Akingbola, K. & Van Den Berg, H. A. (2019). Antecedents, Consequences, and Context of Employee Engagement in Non-profit Organizations. Review of Public Personnel Administration, 39(1), 46–74.

    3. Ganesan, J., Ling, W. X., & Mun, K. L. (2017). Determinants of Employee Job Satisfaction in the Malaysian manufacturing Sector. Research Journal of Applied Sciences, 12, 449-454.

    4. Herzberg, F. I., Mausner, B., & Snyderman, B. (1959). The motivation to work (2nd ed.). New York: John Wiley.

    5. Indeed. https://malaysia.indeed.com/cmp/Concentrix Accessed on 10 November 2022.

    6. Karacsony, P. (2019). Examining the Relationship Between Workplace Stress and Organizational Commitment. Paper presented at the Proceedings of the 2019 International Conference on Management Science and Industrial Engineering.

    7. Locke, E. A. (1976). The nature and causes of job satisfaction. Handbook of Industrial and Organizational Psychology, 1, 1297–1343.

    8. Luthans, F. (1995). Organizational Behavior. 7th Edition, McGraw-Hill, Gstanbul: Literatür Kitabevi.

    9. Mangkunegara, A. P. (2017), Manajemen Sumber Daya Manusia Perusahaan. PT. Remaja Rosdakarya, Bandung.

    10. Nanzushi, C. (2015). The Effect of Workplace Environment on Employee Performance in the Mobile Telecommunication Firms in Nairobi City County. An MA Thesis, University of Nairobi, Kenya.

    11. Nwachukwu, P., Ezeh, J. I., Ogochukwu, O. E., Nkechinyere, O., & Dumle, N. (2019). Work Environment and Employee’s Commitment in Three Selected Institutions in Rivers State. International Journal of Engineering and Management Research. Volume 9. Issue 4. pp. 138-147.

    12. Saks, A. M. (2019). Antecedents and consequences of employee engagement revisited. Journal of Organizational Effectiveness: People and Performance, Vol.6 No.1, pp. 19-38.

    13. Setyorini, R. R., Landra, N., & Yuesti, A., (2018). The Effect of Situational Leadership Style and Compensation to Employee Performance with Job Satisfaction as Intervening Variable at PT Bank Rakyat Indonesia (Persero), Tbk Denpasar Branch, International Journal of Contemporary Research and Review, Volume 9, No. 8.

    14. Sledge, S., Miles, A. K., & Coppage, S. (2008). What role does culture play? A look at motivation and job satisfaction among hotel workers in Brazil. The International Journal of Human Resource Management, 19(9), 1667–1682.

    15. Suhartanto, D., & Brien, A. (2018). Multidimensional Engagement and Store Performance: The Perspective of Frontline Retail Employees. International Journal of Productivity and Performance Management, 67(5), 809-824.

    16. Tan, L. A., Tang, X. Y., Tee, H. S., & Yew, S. B. (2013). Factors that influence employee job satisfaction in food industry at Kampar, Perak. University Tunku Abdul Rahman, Faculty Of Business & Finance.

    17. Vanishree, P. (2012). Work Life Balance in the BPO Sector. Journal of Business & Social Science Research, 1(2)

    18. Vroom, V. H, Work and motivation. New York: Wiley, 1964.

    19. Yeo, C. H., Ibrahim, H., & Tang, S. M. (2020). The determinants of turnover intention among bank employees. Journal of Business and Economic Analysis, 3(1), 42-54.

    20. Zainudin, M. I., Rashid, M. S. A., Murugeesan, Y., Che Zainal, C. N. A. S., & Malek, S. N. A. (2019). Islamic Working Environment, Organizational Commitment and Employee's Job Satisfaction and Performance in Malaysia Service Industry: A Conceptual Paper. Global Business & Management Research, 11(1).