Factors influencing an organization's business process management performance
List of Authors
  • Pritam Kumar

Keyword
  • Business Process Management, Organisational Performance, Supply Chain Management, Customer Relationship Management

Abstract
  • This research centers on numerous elements that influence the overall Business Process Management (BPM) performance of a business. To determine the most essential drivers of assessing the success and growth of a specific firm, researchers employed widely accepted, proven improved approaches to explore the characteristics, classifications, processes, and benefits of the business process management process. The main aim of this research is to determine which elements influence the overall performance of a business's process management strategies. Researchers also obtain secondary data from peer-reviewed journals, proceedings, and previously published studies as well as doing research through observation of managers and employees to learn, comprehend, and rationalize the company's current BPM process. The design employed in descriptive research is selected by researchers because it is flexible enough to meet the needs of a wide range of disciplines, as well as making maximum use of the gathered and analyzed data. According to the findings, business process management solutions can help firms boost their overall efficiency and effectiveness. They can help firms redesign and revamp their existing processes to boost the organization's efficiency and quality.

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