The Impact of Acceptance of Robotic Process Automation in The Global Shared Services Industry Mediated by Role of Compensation in Kuala Lumpur, Malaysia
List of Authors
Hayyan Nassar Waked, Zhong Lin Shan
Keyword
Global Shared Services, Robotic Process Automation, Malaysia, technology acceptance model
Abstract
The study focusses on the exploration on the factors leading to the acceptance of the robotic process automation (RPA) that applied in the Global Shared Services (GSS) industry where the study target to explore the mediating role of the compensation. The target population of the study had focus into the participants from the background of SSC working environment that is based on Kuala Lumpur, Malaysia. Based on the initial research, the previous literature review had emphasized the highlight on the application for the technology acceptance model (TAM) framework which is relevance to apply the theory into the current scope of study. The research methodology emphasizes the quantitative method of analysis where the methodology observes the statistical output using data analysis like descriptive analysis, factor analysis, reliability analysis, correlation analysis and regression analysis. The results from the study suggested that intention to use being identified as the only independent variable that provide significant impact towards the technology acceptance as the dependent variable while the perceived usefulness and perceived ease of use remained not significant. The compensation tested as the mediating variable failed to show any evidence to support the significant within the conceptual framework of the study. The conclusion of the study had drawn the relevance contribution to the related parties derived from the outcome of the study where the suggestion for the future study had been drawn for future reference.