Satisfaction level of occupants’ for low-cost housing in Malaysia
List of Authors
  • Muhammad Luqman Esa , Nurul Huda Muhamad

Keyword
  • low-cost housing, satisfaction level, occupants, facilities

Abstract
  • Low-cost housing in Malaysia is becoming a serious issue because the rise in demand from the low-income population. Low-cost housing is an important type of housing in Malaysia, and one of its main goal is to address the squatter problem in urban areas. Rent-to-Own (RTO) housing programme for poor and low-income households, enabling them to rent and option to purchase the houses under the Program Perumahan Rakyat (PPR). However, in order to assess the success of the government's housing programme, the housing condition and facilities must match the needs and desires of the occupants. Therefore, this study aim is to determine the satisfaction level of occupants toward facilities provided at public low-cost housing project. A quantitative research approach was adopted for this study. The questionnaire survey were distributed to occupants of low-cost high rise apartment which namely PPR Melana Indah (Phase 1) in Johor Bahru. The results were analysed using SPSS. The findings of this research revealed that the power supply, the fire protection system, and the recreational were ranked as top three facilities most satisfied. However, most of the occupants are not satisfied with the vertical transportation facilities because had ranked at lowest. Finally, it is expected that this research will be able to assist in providing valuable references for government to have a better understanding of satisfaction level of residents’ to improve the quality of low-cost housing in Malaysia. Low-cost housing in Malaysia is becoming a serious issue because the rise in demand from the low-income population. Low-cost housing is an important type of housing in Malaysia, and one of its main goal is to address the squatter problem in urban areas. Rent-to-Own (RTO) housing programme for poor and low-income households, enabling them to rent and option to purchase the houses under the Program Perumahan Rakyat (PPR). However, in order to assess the success of the government's housing programme, the housing condition and facilities must match the needs and desires of the occupants. Therefore, this study aim is to determine the satisfaction level of occupants toward facilities provided at public low-cost housing project. A quantitative research approach was adopted for this study. The questionnaire survey were distributed to occupants of low-cost high rise apartment which namely PPR Melana Indah (Phase 1) in Johor Bahru. The results were analysed using SPSS. The findings of this research revealed that the power supply, the fire protection system, and the recreational were ranked as top three facilities most satisfied. However, most of the occupants are not satisfied with the vertical transportation facilities because had ranked at lowest. Finally, it is expected that this research will be able to assist in providing valuable references for government to have a better understanding of satisfaction level of residents’ to improve the quality of low-cost housing in Malaysia.

Reference
  • 1. Abidin, N. Z., Abdullah, M. I., Basrah, N., & Alias, M. N. (2019). Residential Satisfaction: Literature Review and A Conceptual Framework. IOP Conference Series: Earth and Environmental Science, 385(1). https://doi.org/10.1088/1755- 1315/385/1/012040.

    2. Abdel-Hadi, A., Tolba, M. K., & Soliman, S. (2010). Environment, Health, and Sustainable Development Volume 1. Hogrefe Publishing.

    3. Aigbavboa, C. (2016). Assessing beneficiaries’ needs and expectations as a determinant of residential satisfaction in South Africa. Housing, Care and Support, 19(1), 10–22. https://doi.org/10.1108/HCS-01-2016-0001.

    4. Akashah, F. W., Baaki, T. K., & Lee, S. P. (2017). Fire risk assessment of low cost high rise residential buildings in Kuala Lumpur: A case study. Journal of Design and Built Environment, 124–138. https://doi.org/10.22452/jdbe.sp2017no1.11.

    5. Alawwad, F. A., & Alzamil, W. S. (2019). The Real Estate Impact of Recreational Areas on the Residential Property Values in Riyadh, Saudi Arabia. International Journal of Social Science Studies, 8(1), 33. https://doi.org/10.11114/ijsss.v8i1.4627.

    6. Anwar, F., Aulia, T. B., & Afifuddin, M. (2020). The reliability of fire protection system case study of Aceh Besar district regency office. IOP Conference Series: Materials Science and Engineering, 933(1). https://doi.org/10.1088/1757- 899X/933/1/012018.

    7. Au-Yong, C. P., Azmi, N. F., & Mahassan, N. A. (2017). Maintenance of lift systems affecting resident satisfaction in low-cost high-rise residential buildings. Journal of Facilities Management, 16(1), 17–25. https://doi.org/10.1108/JFM-04-2017- 0015.

    8. Au-Yong, C. P., Ali, A. S., & Chua, S. J. L. (2018). A literature review of routine maintenance in high-rise residential buildings A theoretical framework and directions for future research. The Eletronic Library, 34(1), 1–5.

    9. Azman, A. A., & Mohamed Harith, N. H. (2020). Determinants of Residential Satisfaction towards People Housing Programme at PPR Melana Indah (Phase 1), Johor Bahru. Journal of Administrative Science, 17(2), 92–108. http:jas.uitm.edu.my92eISSN2600-9374.

    10. Bakar, N. A., Malek, N. A., & Mansor, M. (2016). Access to Parks and Recreational Opportunities in Urban Low-income Neighbourhood. Procedia - Social and Behavioral Sciences, 234, 299–308. https://doi.org/10.1016/j.sbspro.2016.10.246.

    11. Broekhuizen, K., Scholten, A. M., & De Vries, S. I. (2014). The value of (pre)school playgrounds for children’s physical activity level: A systematic review. International Journal of Behavioral Nutrition and Physical Activity, 11(1). https://doi.org/10.1186/1479-5868-11-59.

    12. Craighead, G. (2009). High-Rise Security and Fire Life Safety. Butterworth-Heinemann.

    13. Emami, A., & Sadeghlou, S. (2021). Residential Satisfaction: A Narrative Literature Review Towards Identification of Core Determinants and Indicators. Housing, Theory and Society, 38(4), 512–540. https://doi.org/10.1080/14036096.2020.1844795.

    14. Festag, S. (2016). False alarm ratio of fire detection and fire alarm systems in Germany - A meta analysis. Fire Safety Journal, 79, 119–126. https://doi.org/10.1016/j.firesaf.2015.11.010

    15. Fleming, R. P. (2016). Automatic Sprinkler System Calculations. SFPE Handbook of Fire Protection Engineering, Fifth Edition, 5, 1423–1449. https://doi.org/10.1007/978-1-4939- 2565-0

    16. Gan, X., Zuo, J., Baker, E., Chang, R., & Wen, T. (2019). Exploring the determinants of residential satisfaction in public rental housing in China: a case study of Chongqing. Journal of Housing and the Built Environment, 34(3), 869–895. https://doi.org/10.1007/s10901-019-09691-x.

    17. Goulden, M., & Spence, A. (2015). Caught in the middle: The role of the Facilities Manager in organisational energy use. Energy Policy, 85, 280–287. https://doi.org/10.1016/j.enpol.2015.06.014.

    18. Harris, P. (2011). Lifts for Firefighters. Meeting The Requirement of Chapter 56 Safety Services of BS7671, 12–18.

    19. Hassan, S. Z., Naeem, M. A., Waheed, A., & Thaheem, M. J. (2019). Assessment of socio-economic profile and residents’ satisfaction living in apartments and single unit houses in Islamabad, Pakistan. International Journal of Strategic Property Management, 23(5), 284–297. https://doi.org/10.3846/ijspm.2019.8067.

    20. Idrus, N. (2008). Affordable and Quality Housing through the Low Cost Housing Provision in Malaysia Department of Town & Regional Planning , Faculty of Built Environment Universiti Teknologi Malaysia Jointly organized Toyohashi University Technology-University Technology Malaysia (TUTUTM), Seminar of Sustainable Development and Governance at Department of Civil Engineering and Architecture, Toyohashi University of Technology, 26 June 2008.

    21. Khazanah Research Institute (KRI). (2019). Rethinking Housing: Between State, Market and Society.

    22. Lawal, N. M. (2018). Generation , Distribution and Installation of Utility Services in Multi Storey Buildings, International Research Journal of Advanced Engineering and Science, 3(2), 72–75.

    23. Mohit, M. A., Ibrahim, M., & Rashid, Y. R. (2010). Assessment of residential satisfaction in newly designed public low-cost housing in Kuala Lumpur, Malaysia. Habitat International, 34(1), 18–27. https://doi.org/10.1016/j.habitatint.2009.04.002.

    24. Mohd-Rahim, F. A., Zainon, N., Sulaiman, S., Lou, E., Zulkifli, N. H., & Ayob, M. F. (2019). Factors Affecting the Ownership of Low-Cost Housing for SocioEconomic Development in Malaysia. Journal of Building Performance, 10(1), 1– 16.

    25. Othman, S. I., & Samsudin, N. A. (2021). the Effect of Residential Layout Design on Neighbourhood Recreational Activities in Johor Bahru. Journal of Tourism, Hospitality and Environment Management, 6(26), 223–232. https://doi.org/10.35631/jthem.626020.

    26. Riratanaphong, C., & Limjaroensuk, S. (2021). Occupant satisfaction on facility services: case studies of six multi-generational condominiums. Facilities, 39(5– 6), 286–304. https://doi.org/10.1108/F-11-2019-0123.

    27. Sia, M. K., Yew, V. W. C., Lim, Z. Y., & Dongqing, Y. (2018). Facilities and maintenance services for sustainable high-rise living. Facilities, 36(7–8), 330– 348. https://doi.org/10.1108/F-03-2017-0037.

    28. Silver, D., Giorgio, M., & Mijanovich, T. (2014). Utilization patterns and perceptions of playground users in New York City. Journal of Community Health, 39(2), 363– 371. https://doi.org/10.1007/s10900-013-9771-0.

    29. Sulaiman, N., Baldry, D., & Ruddock, L. (2005). Can Low Cost Housing in Malaysia be Considered as Affordable Housing? Proceeding of the European Real Estate Society (ERES) Conference, 14–18. https://doi.org/10.15396/eres2005_328.

    30. Suárez-Warden, F., & Mendívil, E. G. (2015). Test of Voltage for Electrical Diagnosis Aided by AR in Equipment Adaptation or Predictive Maintenance. Procedia Computer Science, 75(Vare), 306–315. https://doi.org/10.1016/j.procs.2015.12.252.

    31. Tan, T. H. (2016). Neighbourhood satisfaction: responses from residents of green townships in Malaysia. International Journal of Housing Markets and Analysis, 9(1), 137–155. https://doi.org/10.1108/IJHMA-01-2015-0001.

    32. Umeora, C. (2020). Influence of Environmental Facilities on Residents’ Satisfaction in Private Housing Estates in Enugu, Nigeria. SSRN Electronic Journal, 9(1), 1–9. https://doi.org/10.2139/ssrn.3530010.

    33. Wahi, N., Mohamad Zin, R., Munikanan, V., Mohamad, I., & Junaini, S. (2018). Problems and Issues of High Rise Low Cost Housing in Malaysia. IOP Conference Series: Materials Science and Engineering, 341(1), 1–9. https://doi.org/10.1088/1757-899X/341/1/012027.

    34. Walker, H., & Tough, A. (2015). Facial Comparison from CCTV footage: The competence and confidence of the jury. Science and Justice, 55(6), 487–498. https://doi.org/10.1016/j.scijus.2015.04.010.

    35. Weissfeld, A. S. (2015). Infections at the Gym. Clinical Microbiology Newsletter, 37(11), 87–90. https://doi.org/10.1016/j.clinmicnews.2015.05.001.