Knowledge sharing behaviour is critical for business continuity in a pandemic
List of Authors
  • Suriana Ramli , Wan Nazihah Najwa Wan Abdul Hamid

Keyword
  • Airport Services, Knowledge Management, Knowledge Sharing, Pandemic, Business Continuity

Abstract
  • The widespread COVID-19 epidemic has had a profound impact on businesses all around the world by hastening their digitalization. The operations of the airport are also being transformed to ensure business continuity. The Malaysian government's mobility control order (MCO) requires workers to work from home on alternate days. This working structure necessitated requirements for active knowledge exchange behavior. This study examines Airport Terminal Services (ATS) employees' knowledge sharing attitudes, subjective standards, and perceived control behaviors using quantitative method. The findings show that the associations between attitude and perceived control behavior in knowledge sharing are moderate. The respondents demonstrate weak relationships between subjective norms and knowledge sharing. As a result, it is suggested that ATS should invest in improving the subjective norm by developing a knowledge sharing culture within the firm. A comprehensive knowledge management system that includes data and information access, storage, and retrieval would allow the corporation to continue operations regardless of the situation. Knowledge sharing is accelerated via constant communication, staff engagement, and training. Airport operations are vulnerable to a variety of unforeseen events, including pandemics, natural disasters, and accidents. As a result, ensuring a resilient design of work processes and workers' desire to embark on the change endeavor is critical to corporate sustainability.

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