Accessibility for people with disability (PWD) in hospitality industry
List of Authors
  • Noorazlin Ramli , Nurul Ashikin Mohd Yusoff

Keyword
  • people with disabilities (PwD), disable people, hospitality industry, accessibilities

Abstract
  • Accessibility is a critical component for the inclusion of people with disabilities (PwD), particularly in the hospitality industry. Accessibility has emerged as the most crucial facility aspect for tourists, particularly those with disabilities. The goal of this study is to determine the accessibility of PwD in the hospitality business, including physical access, mobility devices, and accessible rooms. As a result, the purpose of this research is to determine the present accessibility in the hospitality business, such as hotels, restaurants and other tourism places for people with disabilities in Malaysia and other countries. Secondary data was employed in the methodology, and databases were mostly retrieved from various online resources such as Science Direct, Emerald insight, Google scholar, academia.edu, and e-books to obtain reliable data from year 0f 2009-2023. All of this is connected together to generate a comprehensive understanding review based on the objectives. The results indicate the sparse information on accessibility for PwD in the Malaysian hotel industry and globally. This paper concludes in the future, hotel investors and hospitality industry participants will seek advice from accessibility experts or disability organisations to ensure that their efforts are in line with industry best practises and legal requirements. Such collaborations can bring vital insights into improving accessibility among PwD and improving the entire guest experience.

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