Decision and Negotiation Framework for Exit-Client to Balance Compliance and Reputational Risk at BTLI
List of Authors
  • Revita Indriyani, Sahat Hutajulu, Sonny Rustiadi

Keyword
  • Composite Risk Scoring, Financial Crime, Decision-Making Framework, Negotiation Strategy, Compliance.

Abstract
  • BTLI has challenges in addressing exit-client financial crime situations, according to this study. The study balances compliance and reputational concerns with a Composite Risk Scoring (CRS) methodology along with customized negotiations methods. The CRS methodology objectively prioritizes cases based on financial, reputational, compliance, and legal risks. The risk profiles of accommodating, collaborative, competing, and avoiding negotiation techniques are mapped. Research using qualitative and quantitative methodologies including interviews, focus group discussions, and case studies shows that the CRS helps improve decision-making objectivity, resolution timelines, and compliance with local regulation as well as global. Proactive risk management, interdepartmental teamwork, and client communication reduce reputational risks, according to the findings.

Reference
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