Peranan kepuasan kerja sebagai mediator dalam hubungan antara budaya organisasi dan tingkah laku kewargaan organisasi dalam kalangan anggota polis
List of Authors
  • Muhamad Ariff Ibrahim , Wan Shahrazad Wan Sulaiman

Keyword
  • Budaya organisasi, kepuasan kerja, tingkah laku kewargaan organisasi, mediator, model persamaan struktural

Abstract
  • Tingkah laku kewargaan organisasi merupakan sikap yang penting dan perlu diamalkan oleh setiap pekerja dan berupaya menyumbang secara tidak langsung terhadap keberkesanan pengurusan dalam sesebuah organisasi. Kajian ini bertujuan menguji model budaya organisasi, kepuasan kerja dan tingkah laku kewargaan organisasi. Kajian ini juga bertujuan menguji kepuasan kerja sebagai mediator dalam hubungan di antara budaya organisasi dan tingkah laku kewargaan organisasi. Responden kajian terdiri daripada 282 orang anggota penguatkuasaan berpangkat Konstabel sehingga Sub Inspektor. Data dikumpul daripada 6 buah Ibu Pejabat Polis (IPD) di negeri Selangor menggunakan satu set soal selidik yang mengandungi skala budaya organisasi, skala tingkah laku kewargaan organisasi dan Minnesota Satisfaction Questionnaire (MSQ). Keputusan kajian menunjukkan indeks kesepadanan model yang baik dengan nilai CMIN/DF=3.045, CFI=0.96, TLI=0.94, and RMSEA=0.60. Manakala, keputusan analisis persamaan struktural (SEM) menunjukkan terdapat pengaruh budaya organisasi terhadap kepuasan kerja β=0.642, p<0.001; kepuasan kerja terhadap tingkah laku kewargaan organisasi β=0.818, p<0.001 dan tiada pengaruh langsung budaya organisasi terhadap tingkah laku kewargaan organisasi β=0.094, p>0.001. Seterusnya kepuasan kerja memainkan peranan sebagai mediator dalam hubungan di antara budaya organisasi dengan pengamalan tingkah laku kewargaan organisasi anggota polis. Implikasi kajian mencadangkan bahawa budaya organisasi dan kepuasan kerja pekerja merupakan faktor penting dalam mewujudkan tingkah laku kewargaan organisasi dalam kalangan pekerja.

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