Technostress phenomenon as a silent impact of ICT era: Case study Indonesian female civil servants
List of Authors
  • Ayurisya Dominata Dumiadi , Razlini Mohd Ramli

Keyword
  • Female, ICT, Policy, Technostress, Work

Abstract
  • The transition of work systems from traditional systems to information, communication and technology (ICT)-based work systems after Covid 19 has had certain impacts on employees in all government offices in the world. The implementation of the work from home (WFH) policy established by a number of government offices in Indonesia is a reasonable decision to anticipate the spread of Covid 19 and implement a new normal work system. The transition from traditional work systems to new ICT-based and online work systems has had a direct and indirect impact on human life, especially civil servants in government offices in Indonesia. There are silent actors who are most affected, suchus women or mother’s employee, because they have dual roles, household work and office work. This research was conducted to analyze the factors that driving technostress in female civil servants when working ICT-based or online. The study aims to carry out advocacy and provide recommendations for solutions to related parties. This research method uses a qualitative approach. The research analysis shows that there are several factors that trigger technostress in female civil servants in Indonesia, such as unlimited working hours, when children or family members are sick, have to caring babies or toddlers while working virtually, technological capabilities issue, signal and network issue, limited facilities during WFH, unavailability of household assistants/caregivers, and so on. Based on the results of research and data analysis, this research recommends that even though WFO or WFH with working ICT -base system are implemented, the Indonesian Government must continue to make policy regulations regarding maximum working time hours for civil servants, especially female researchers in Indonesia. This is to avoid excessive and inefficient working time which can result in technostress. The ICT work system teaches us to change our lifestyle by prioritizing health and a balanced work system.

Reference
  • 1. Anendya, A. 2022.Mengenal Pengertian ICT dan Fugsinya dalam Dunia Pendidikan.Source : https://www.dewaweb.com/blog/mengenal-pengertian-ict-adalah/, dikutip 1 Januari 2023

    2. Aksar, I. A., Firdaus, A., Gong, J., & Anwar Pasha, S. (2023). Examining the impacts of social media on the psychological well-being in a patriarchal culture: a study of women in Pakistan. Online Information Review.

    3. Ayyagari, R.; Grover, V.; Purvis, R. 2011. Technostress: Technological Antecedents and Implications, MIS Quarterly 35(4): 831–858.

    4. Cochran, C. L., & Malone, E. F. (2010). Perspectives and Choices. Boulder: Lynne Rienner

    5. Cooper, Phillip J. et al. (1998). Public Administration for the Twenty-First Century. Fort Worth: Harcourt Brace College Publishers.

    6. Dye, T. R. (2013). Understanding public policy. Pearson.

    7. Gayathiri, R., Ramakrishnan, L., Babatunde, S. A., Banerjee, A., & Islam, M. Z. (2013). Quality of work life–Linkage with job satisfaction and performance. International Journal of Business and Management Invention, 2(1), 1-8.

    8. Hasyim, F., & Makruf, S. A. (2022). Pemberdayaan Perempuan Melalui Gerakan Literasi di Era Digital. JUKESHUM: Jurnal Pengabdian Masyarakat, 2(1), 46-52.

    9. Islamy, M.I. 2007. Prinsip-Prinsip Perumusan Kebijaksanaan Negara. Jakarta: Bumi Aksara

    10. Lestari, R., & Afandi, S. A. (2023). Strategi Advokasi Melalui Proses Nonlitigasi Dalam Rangka Pembaharuan Proses Peradilan di Indonesia. JDP (JURNAL DINAMIKA PEMERINTAHAN), 6(1), 31-42.

    11. Macneil, J., & Liu, Z. (2017). The role of organizational learning in soft regulation of workplace gender equality. Employee Relations, 39(3), 317-334.

    12. Murray, W. C., & Rostis, A. (2007). Who’s running the machine? A theoretical exploration of work stress and burnout of technologically tethered workers. Journal of individual employment rights, 12(3), 249-263.

    13. Park, Y., Fritz, C., & Jex, S. M. (2011). Relationships between work-home segmentation and psychological detachment from work: the role of communication technology use at home. Journal of occupational health psychology, 16(4), 457.

    14. Rahim, M. Y. (2011). Pemanfaatan ICT sebagai media pembelajaran dan informasi pada UIN Alauddin Makassar. Sulesana: Jurnal Wawasan Keislaman, 6(2), 127-135.

    15. Santoso, W. M. (2014). Problematika kebijakan pengarusutamaan gender dalam mengatasi marjinalisasi perempuan. Jurnal Masyarakat dan Budaya, 16(3), 411-426

    16. Suwitri, Sri dalam Faleh Suaedi dan Bintoro Wardiyanto. (2010). Revitalisasi Administrasi Negara. Reformasi Birokrasi dan e-Government. Yogyakarta: Graha Ilmu.

    17. Steenbergen, H. V., Band, G. P., & Hommel, B. (2009). Reward counteracts conflict adaptation: Evidence for a role of affect in executive control. Psychological Science, 20(12), 1473-1477.

    18. UNESCO Institute for Statistics. 2023. Information and communication technologies (ICT). Source : https://uis.unesco.org/en/glossary-term/information-and-communication-technologies-ict, quoted Dec 29th 2023