User Perception and Satisfaction with Library Services at Central Philippines State University Sipalay Campus
List of Authors
Allan Dale G. Oguilla, Maria Victoria S. Lim, Marlon T. Benalio
Keyword
Library utilization, User satisfaction, Academic libraries, Higher education, Library services, Central Philippines State University
Abstract
Libraries play a vital role in higher education by providing knowledge, research support, and lifelong learning opportunities. This study assessed the utilization and satisfaction of students with the Central Philippines State University (CPSU) Sipalay Campus Library, focusing on usage patterns, satisfaction levels, and challenges encountered. Using a descriptive research design, data were collected from 230 purposively selected students through a validated survey questionnaire. Descriptive statistics summarized utilization and satisfaction, while Pearson correlation tested the relationship between frequency of use and satisfaction. Findings revealed that most respondents were young, female, and enrolled in the BS Agribusiness program. Nearly half reported frequent library visits, mainly for research and assignments. Reference materials, Filipiniana, and Theses were the most used collections, while serials were least accessed. Respondents expressed highest satisfaction with library personnel, particularly their attitude and knowledge, but rated services, collections, and facilities as only moderately satisfactory. A significant positive correlation was found between frequency of library use and satisfaction, indicating that improved resources and services promote greater engagement. However, challenges such as limited copies of books, outdated collections, insufficient journals, and inadequate computer terminals were identified. The study concludes that while the CPSU Sipalay Campus Library adequately supports students’ academic needs, enhancing resources and facilities is essential to increase satisfaction and sustain its role in higher education.