Psychology hardiness and psychology well-being of banking sector employees and moderating role of coping strategy
List of Authors
  • Agilan Munusamy , Mohd Ibrani Shahrimin Adam Assim

Keyword
  • Psychology hardiness, psychology well-being, banking sector employees, moderating role, coping strategy

Abstract
  • Employees are one of the most important assets for country where its organization's structure determines the way these employees are interrelated and their teamwork in achieving the mission and the goal of the company which leads the employees to deal with stress in their personal life most likely in workplace. Stress can be accumulative over a period of time resulting in a "burnout experience" and it leads to physical and psychological ill-health adversely affecting work and social functioning. The objective of this study is to explore and investigate the coping strategy as a moderating effect in predicting psychology hardiness and psychology well-being among employees from Malaysian banking sector. This study also intended to determine correlation and the statistic significant differences in the respondents’ psychology hardiness by demographic factors such as gender. The survey was executed at 11 Banks and 141 respondents were participated in Kuala Lumpur which includes both Malaysian and the international banks as well. Psychology hardiness was measured using the dispositional Resilience [DRS-15 (v3.2)] scale, Coping strategy was measured using the Problem Oriented Brief Coping Experienced (BRIEF COPE) scale while Psychology well-being was measured using Well-being Manifestation Measure scale (WBMMS) scale. In the study, all three variables are score variable therefore the hypotheses were tested by using hierarchical multiple regression, Correlation and T-Test in SPSS version 20. The results of the study revealed that coping strategy enhances the effect of psychology hardiness on wellbeing. And, as a moderator coping strategy would increase the effect of psychological hardiness on employees' well-being in the banking sector.

Reference
  • 1. Andrew, F.H. (2013). Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-based Approach. 1st ed. New York: The Guilford Press.
    2. Aniza Ismail, Sana Taher Ashur, Ahmad Taufik Jamil, Chiew Wye Lee, Jamsiah Mustafa. (2016). Stress Level And The Common Coping Strategies Among International Postgraduate Students At University Kebangsaan Malaysia Medical Centre (UKMMC), Cheras, Kuala Lumpur, Malaysia. ASEAN Journal of Psychiatry, 17(1), XX-XX
    3. Bhagat, R. S., Krishnan, B., Nelson, T. A., Leonard, T. A., Leonard, K. M., Ford Jr, D.` L., et al. (2010). Organizational stress, psychological strain, and work outcomes in six national contexts. Cross Cultural Management: An International Journal , 10-29.
    4. Blonna. R. (2012). Coping with stress in a changing world. 5th ed. (pp 7, 8, 77). New York: Mcgraw-Hill.
    5. Bordens. K. S. (2014). Research design and Methods: A process Approach. 9th ed. (pp.161). New York: Mcgraw-Hill
    6. Brannon, L. & Feist, J. (2010). Health psychology: An introduction to behaviour and health. 7th ed. (pp 121,). USA: Wadsworth,Cengage Learning.
    7. Carver, C. S., Scheier, M. F., & Weintraub, J. K. (1989). Assessing coping strategies: A theoretically based approach. Journal of Personality and Social Psychology, 56, 267 283.
    8. De Lazzari. S. A. (2000). Emotional Intelligence, meaning, and Psychological well being: A Cmparison between early and late adolescence. Meaning and Psychological Well being. 1-107
    9. Glynis, M.B., Sean, H., Chris, F.S., & Jonathan, A.S., (2006). Research Methods In Psychology. 3rd ed. (pp.391). London: SAGE Publications Ltd.
    10. Goodwin. C. J. (2010). Research in Psychology: Methods and Design. 6th ed. (pp. 141). USA: Mcgraw-Hill.
    11. Howitt. D., & Cramer. D. (2011). Introduction to SPSS Statistics in Psychology: for version 19 and earlier. 5th ed. (pp 350). Harlow: Pearson Education Limited.
    12. Johnston, J. M., & Pennypacker, H. S. (2009). Strategy and Tactics of Behavioral Research. 3rd ed. (pp 45). New York: Routledge
    13. Mohd Dahlan A.Malek & Ida Shafinaz Mohd Kamil. (2013). The Moderating Effect of Coping Strategies on Job Satisfaction and Psychological Well Being Among Fire Fighters. The Asian Conference on Psychology & the Behavioral Sciences, 249-262
    14. Mohd. Dahlan Hj. A. Malek , Adi Fahrudin & Ida Shafinaz. (2009). Occupational Stress And Psychological Well-being In Emergency Service. Asian Social Work And Policy Review Journal: United State: John Willey And Sons.
    15. Mohd Zukri & Noor Hassim. (2010). A Study Of Occupational Stress and Coping Strategies among Correctional Officers in Kedah, Malaysia. Journal of Community Health, 16, 66-74.
    16. Paul. T. B., Robert R. R., James J.P., & Thomas J. W. (2008). Psychological Hardiness Predicts Success in US Army Special Forces Candidates. International Journal of Selection and Assessment. 16, 79-80.
    17. Pengilly, J. W. & Dowd, E.T. (2000). Hardiness and social support as moderators of stress. Journal of Clinical Psychology, 56 (6), 813-820
    18. Rice. L. R. (1992). Stress and Health. 2nd ed. (pp 3-4, 6, 12-25). USA: Wadsworth
    19. Robert. K., Marie. M., & Mark M. (2009). HSE Management Standards and stress related work outcomes. Occupational Medicine, 59, 574-579.
    20. Seok, C. B., Hashmi, S. I., Chiew, T. C. (2012). The effect of emotional intelligence and job stress on mental health problems: a study among nurses. Southeast Asia Psychology Journal, 1, 56-67.
    21. Soderstrom, M., Dolbier, C., Leiferman, J., & Steinhardt, M. (2000). The Relationship of Hardiness, Coping Strategies, and Perceived Stress to Symptoms of Illness. Journal of Behavioral Medicine, 23 (3), 311-328.
    22. Syed Mohammad Azeem. (2010). Personality hardiness, job involvement and job burnout among teachers. International Journal of Vocational and Technical Education, 2 (3), 36 - 40.