Pre-competition anxiety level among Malaysian para athletes
List of Authors
  • Faiqah Athirah Muhamad Razlan , Nagoor Meera Abdullah

Keyword
  • English for Specific Purposes (ESP), Business English, Needs Analysis, Drugstore employees’ English needs

Abstract
  • English has been used widely in business environments. This study highlights the needs of English for Specific Purposes among drugstore employees in Malaysia. The respondents of the study were selected from ten drugstores in Malaysia. A total number of 45 respondents took part in this study. The quantitative research method was used and a survey research design was utilized for the purpose of this particular study. An online questionnaire was developed and administered to the respondents in the selected drugstores. The study found the importance of speaking skills for the drugstore employees to perform effectively in real working situations. The respondents needed the language to be able to provide better customer service in the job. The main problems faced by the drugstore employees specify the needs of a specific course to be designed in regard to their demands in daily working circumstances. For future research, it is recommended that the study to be done in a larger population.

Reference
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