The Influences of Coping, Hope, Optimism, and Psychological Stress on Service Performance: A Measurement Correlation Analysis
List of Authors
Ai Kiat Teo, Boo Ho Voon, Noni Harianti Junaidi, Stefanie Seli
Keyword
Local Authorities, Psychological Stress, Coping, Optimism, Service Performance
Abstract
In the context of the local governments, this paper aims to investigate the relationships among coping, hope, optimism, psychological stress, service performance, and customer orientation. A questionnaire survey was conducted and 424 questionnaires were collected and analyzed. The goodness of measures was analyzed using the survey data. The correlation of the measurement scales and the item's international consistency were found to be satisfactory.