The Impact of Biometric Time and Attendance System on Workforce Management Outcomes: The Moderating Role of Managerial Commitment in the Service Sector in Northern Ghana
In the advent of marauding technology, Workforce Management (WFM) has witnessed tremendous enrichments, especially, with the automation of time and attendance of employees. This is where Biometric Time and Attendance Management System (BTAMS) comes in handy. Undoubtedly, BTAMS has become an indispensable tool in managing workforce due to its perceived usefulness. Managerial Commitment (MC) also often associated with high success rate in technology adoption and indispensable in implementing any enterprise resource planning tool. This study adopted a cross-sectional descriptive survey design and collected data from 226 respondents. The analysis revealed that BTAMS has a positive relationship with workplace loafing, while having a positive significant effect on employee attendance too. Furthermore, the study found no direct significant effect on employee compensation. Interestingly, the study showed a significant moderating effect of MC on the relationship between BTAMS and employee attendance, but no significant positive relationship between BTAMS and employee compensation.