Identifying Logistics Needs Information for Effective Humanitarian Disaster Response: Evidence from Case Studies in Malaysia
List of Authors
Haliza Mohd Zahari, Najuwa Mohd Nasir, Rozita Husain
Keyword
Humanitarian Logistics; Disaster Response; Logistics Needs Information; Flood Management; Malaysia Case Studies
Abstract
Effective disaster response depends heavily on accurate and timely logistics information to ensure the delivery of essential aid to affected populations. In Malaysia, recurrent flood disasters have highlighted gaps in logistics information management, particularly regarding the identification of critical logistics needs during emergency response. This study aims to identify the categories of logistics needs information required for humanitarian disaster response. Using a qualitative multiple case study design, data were collected from semi-structured interviews with 15 participants, comprising government agencies and community representatives involved in flood response operations in Baling, Kedah, and Hulu Langat, Selangor. Thematic analysis was employed to code and categorize the data, supported by triangulation to ensure validity and reliability. Findings reveal nine major categories of logistics need information: geospatial information, weather information, infrastructure and resource information, population information, communication and connectivity information, risk and vulnerability information, real-time logistics movement, supply chain information, and health and medical information. These insights provide a systematic understanding of the logistics information requirements that can enhance coordination and decision-making during disaster response. The study addresses knowledge gaps and provides evidence-based recommendations for humanitarian organisations in Malaysia and beyond, thereby contributing to both academic literature and practical disaster management.