1. Ahmad M, Ismail S, Saleh L, (2019) Readines of Change Management in the Malaysian Public Organization. Faculty of Civil Engineering, Universiti Teknologi Malaysia, Johor Bahru, Malaysia. To cite this article: Mohd Hafis Ahmad et al 2019 IOP Conf. Ser.: Mater. Sci. Eng. 620 012048
2. Amjad, A., & Rehman, M. (2018) Resistance to Change in Public Organization: Reasons and How to Overcome It. Mendel University in Brno. https://doi.org/10.11118/ejobsat.v4i1.129
3. Anderson.D & Anderson.L.A (1953) Beyond change management: advanced strategies for today’s transformational leaders, The Practicing organisation development series, ISBN 0-7879-5645-7
4. Armenakis, A. A., Harris, S. G., & Feild, H., S (2000). Making change permanent: A model for institutionalizing change interventions. In Research in Organizational Change and Development 12, 97–128
5. Ayeni.,V. (2001) Public Sector Reform in Developing Countries: A Handbook of Commonwealth Experiences, Commonwealth Secretariat, UK.
6. Badham, R. J., & Santiago, B. M. (2023). Ironies of Organizational Change. Edward Elgar Publishing Limited. https://doi.org/10.4337/9781786437723
7. Bannister, F., & Connolly, R. (2011). The trouble with transparency: A critical review of openness in e-government. Policy & Internet, 3(1), 1-30
8. Bansal, P., T Grewatsch, S., & Sharma, G. (2021) How COVID-19 Informs Business Sustainability Research: It’s Time for a Systems Perspective. Journal of Management Studies, 58(2), 602–606
9. Barrow, J. M., Annamaraju, P., & Toney-Butler, T., J. (2021) Change Management StatPearls Publishing, Treasure Island (FL); PubMed
10. Bass., B., M (1990). From transactional to transformational leadership: Learning to share the vision. Organizational Dynamics, 18(3), 19-31
11. Battaglio Jr, R., P & Condrey, S., E. (2009) Reforming Public Management: Analyzing the Impact of Public Service Reform on Organisational and Managerial Trust, Journal of Public Administration Research and Theory, (19), 689-707
12. Blumenthal, B & Haspeslagh, P. (1994) Toward a Definition of Corporate Transformation. Sloan Management Review, 35 (3), 101-106
13. Behuria., P (2023) The political economy of a tax haven: the case of Mauritius, Review of International Political Economy, Taylor & Francis Journals, 30(2), 772-800
14. Bryson, J. M., Crosby., B. C., & Stone., M. M. (2015). Designing and implementing cross‐sector collaborations: Needed and challenging. Public Administration Review, 75(5), 647-663.
15. Burnes., B. (1996) Managing change: A Strategic Approach to Organisational Dynamics, second edition. London: Pitman.
16. Buzan., T. & Dixon., T. (2004) ‘Le plaisir d’apprendre à tout âge’, In Réveillez-Vous. August 2004. pp. 11.
17. Cameron, E., & Green., M (2015). Making Sense of Change Management: A Complete Guide to the Models, Tools, and Techniques of Organizational Change. 4th ed. London: Kogan Page.
18. Campos., P. (2023) The Organic Management System: A Paradigm Shift In Business Administration (Accessed on 18.05.2024) https://www.linkedin.com/pulse/organic-management-system-paradigm-shift-business-pedro-campos/
19. Choflet, A., Packard, T., & Stashower, K. (2021). Rethinking organizational change in the Covid-19 era. Journal of Hospital Management and Health Policy, (5), 16-16
20. Cohen N. (2015) Bargaining and informal interactions in the national budget: a game theory analysis of the Israeli case. International Review of Administrative Sciences 81(1), 58–78.
21. Čudanov, M., Tornjanski, V., & Jaško, O. (2019). Change equation effectiveness: Empirical evidence from South-East Europe. Business Administration and Management, 19 (1), 99-113
22. Davenport, T. H., & Harris, J. G. (2007). Competing on Analytics: The New Science of Winning. Boston, MA: Harvard Business School Press.
23. Eckerson, W.W. (2009) Performance management strategies, Business Intelligence Journal, 14 (1), 24-27.
24. Fernandez., S., & Rainey, H. G. (2006) Managing Successful Organisational Change in the Public Sector, Public Administration Review, 66 (2), 168-76.
25. Folger., R., & Skarlicki., D. (1999) Unfairness and resistance to change: hardship as mistreatment, Journal of Organisational Change Management, 12 (1), pp. 35-50
26. Ghoshal., S. & Bartlett., C., A. (1996) Rebuilding Behavioral Context: A Blueprint for Corporate Renewal. Sloan Management Review, 37 (2), 23-36.
27. Goodstein, L., D & Burke, W., W (1991) Creating Successful Organization Change. Organizational Dynamics, 19 (4), 5-17.
28. Goldberg, L., G & Lobb, A. (2012) The Facebook IPO litigation, Harvard Business School, 9, June, pp.1–23.
29. GovTech Singapore. (2020) Smart Nation: The way forward. Retrieved from www.smartnation.gov.sg
30. Grundy, T. (1993) Managing Strategic Change. London: Kogan Page
31. Greiner, L. E. (1972) Evolution and revolution as organizations grow. Harvard Business Review, pp. 37-46
32. Handy., C. (1989) The Age of Unreason. London: Arrow.
33. Tajudeen., H. A. (2018) Organisational Change Management: A Literature Review (March 7, 2018). Available at SSRN: https://ssrn.com/abstract=3135770 or http://dx.doi.org/ 10.2139/ssrn.3135770
34. Herriau, C., & Touchais., L. (2014) The role of control systems in the process of change: Application to a family business succession. Journal of Change Management, 15(1), 19-42.
35. Hiatt, J., M (2006) ADKAR: A Model for Change in Business, Government and our Community. Loveland, CO: Prosci Research.
36. Higgs, M., & Rowland., D. (2005) All Changes Great and Small: Exploring Approaches to Change and its Leadership, Journal of Change Management, 5 (2),121-51
37. Hoque, Z. (2005) Securing Institutional Legitimacy or Organisational Effectiveness? A Case Examining the Impact of Public Sector Reform Initiatives in an Australian Local Authority’, International Journal of Public Sector Management, 18(4), 367-82
38. Hofstede, G. (1984) Culture's consequences: International differences in work-related values. Sage
39. Hutt, M.D., Walker, B.A. & Frankwick, G. L. (1995) Hurdle the Cross-Functional Barriers to Strategic Change. Sloan Management Review, 36 (3), 22-30
40. Hughes, B. & Cotterell, M. (2002) Software Project Management. London, McGraw-Hill.
41. Idogawa, J., Bizarrias, F. S., & Câmara, R. (2023) Critical success factors for change management in business process management. Business Process Management Journal, ahead-of-print(ahead-of-print). https://doi.org/10.1108/BPMJ-11-2022-0625
42. Jalagat, R. (2016) The Impact of Change and Change Management in Achieving Corporate Goals and Objectives: Organizational Perspective. International Journal of Science and Research, 5(11), 1233-1239
43. Jordi, F. P. (2019) The success of the finnish model: An economic analysis, Journal of management policies and practices. 7 (1), 12-20
44. Bagga, K. S., Gera, S., & Haque, S. N. (2023) The mediating role of organizational culture: Transformational leadership and change management in virtual teams. Asia Pacific Management Review, 28(2), 120–131
45. Kedir, A. S. (2023) Akademik İncelemeler Dergisi, - dergipark.org.tr. Developmental States in Africa: The Mauritian Miracle. dergipark.org.tr
46. Kegan, R., & Lahey, L. L. (2009) Immunity to change. Harvard Business Review Press.
47. Kennedy, M. M., Lewa, S., Maingi, C., & Mutuku, S. (2020) Being Mindful of Change. In The Routledge Companion to Inclusive Leadership. Routledge.
48. King, S., & Peterson, L. (2007) How effective leaders achieve success in critical change initiatives, part 2: why change leadership must transcend project management for complex initiatives to be successful. Healthc. Q,10 (2), 72–75.
49. Kinsinger, P., &Walch, K. (2012) Living and Leading in a VUCA world. Thunderbird University, 1-4.
50. Kotter, J. P. (1996) Leading change. Harvard Business Press.
51. Larasatie, P., Fitriastuti, T., Yovi, E. Y., Purnomo, H., & Nurrochmat, D. R (2022) COVID-19 Anxiety as a Moderator of the Relationship between Organizational Change and Perception of Organizational Politics in Forestry Public Sector. Forests, 13(2), 356
52. Levy, A. (1986) Second-Order Planned Change: Definition and Conceptualization. Organizational Dynamics, 5-20.
53. Lewin, K. (1947) Frontiers in group dynamics: Concept, method and reality in social science; social equilibria and social change. Human relations, 1(1), 5-41.
54. Lock, D. (2015) Urgency v Complacency: Challenge of Change. Accessed 0.09.2023.
55. Luoma, Jenni., J. M. (2015) Understanding Change Management Through Psychological Ownership Framework, Accessed 09.05.2024.
56. Lussier, R. N., & Achua, C. F. (2019) Management Fundamentals: Concepts, Applications, and Skill Development Cengage Learning.
57. Maali, O., Kepple, N., & Lines., B. (2022) Strategies to Achieve High Adoption of Organizational Change Initiatives within the AEC Industry. Journal of Management in Engineering, 38(4)
58. Manuti, A., Giancaspro, M. L., Molino, M., Ingusci, E., Russo, V., Signore, F., Zito, M., & Cortese, C., G. (2020) Everything Will Be Fine: A Study on the Relationship between Employees’ Perception of Sustainable HRM Practices and Positive Organizational Behavior during COVID19. Sustainability, 12(23)
59. Marshak, R.J (1993) Managing the Metaphors of Change. Organizational Dynamics, 22 (1), 44-56.
60. Melchor, H., O. (2008) Managing Change in OECD Governments: An Introductory Framework", OECD Working Papers on Public Governance, No. 12, OECD publishing, © OECD.
61. Mezias, S.J. and Glynn., M., A (1993) The three faces of corporate renewal: institution, revolution, and evolution. Strategic Management Journal, 14(1), 77- 101
62. Michalko., M (2022) Twelve things you were not taught in school about creative thinking. Accessed 10.05.2024, https://www.linkedin.com/pulse/twelve-things-you-taught-school-creative-thinking-michael-michalko
63. Moran, J. W., & Brightman, B., K (2001) Leading Organizational Change. Career Development International, (2), 111-11
64. Moullin., M (2017) Improving and evaluating performance with the public sector scorecard, International Journal of Productivity and Performance Management, 66(4), 442-458.
65. Mustapha W, Hamidun N, Amer N, Hashim., R (2004) Change Management in Public Sector. Journal of Administrative Science
66. Nadler, D., A & Tushman, M., L (1990) Beyond the Charismatic Leader: Leadership and Organizational Change. California Management Review, 32 (2), 77-97
67. Newcomer., K. and Caudle., S (2011) Public performance management systems: embedding practices for improved success”, Public Performance and Management Review, 35 (1), 108-132
68. OECD (2018) OECD Recommendation of the Council on Public Service Leadership and Capability
69. Olkeba. A., Alemu., G, Belay., Jember., M (2024) African rural transformation and livelihood system: experience from Mauritius Cogent Food & Agriculture, 10 (1)
70. Pay Research Bureau, Mauritius (2024) Public sector management reforms Available at https://prb.govmu.org/prb/wp-content/uploads/2024/04/reforms.pdf
71. Plowman, D. A., Solansky, S., Beck, T. E., Baker, L., Kulkarni, M., & Travis, D., V (2007). The role of leadership in emergent, self-organization. The Leadership Quarterly, 18(4), 341-356.
72. Prncipe., J (2023) The third culture people’s impact: Evolving the future of management and leadership in the post-pandemic era. In B. Christiansen & A. Even (Eds.), Examining Applied Multicultural Industrial and Organizational Psychology (pp. 169–205). IGI Global. https://doi.org/10.4018/978-1-6684-7212-5.ch009
73. Ramgutty W., A (2014) The Future of Public Sector HRM in Mauritius from an Accountability Perspective. Open Journal of Social Sciences. 02, 55-63
74. Reinholz, D. L., & Andrews, T., C (2020) Change theory and theory of change: What’s the difference anyway? International Journal of STEM Education, 7(1),1-12
75. Robbins, S., P (2005) Organizational Behavior. (11th Ed.). Upper Saddle River, NJ: Pearson Education, Inc
76. Rusaw, A., C (2007) Changing Public Organisations: Four Approaches, International Journal of Public Administration, 30, (3), 347-61.
77. Sevilla., D., C (2013) The quest for artificial wisdom. AI & Soc, 2013, 28, 199–207 [CrossRef] [Google Scholar]
78. Shivappa, R. (2015) Change Management Concept, Process, Principles and Skills. Retrieved on November 1, 2016, from http://www.slideshare.net/shivapparamakrishna/change -manage-dr-r-shivappa
79. Smith, J. (2020) Progressive Management Practices. 2nd edn. London: Penguin.
80. Sowa, J. E., & Selden, S., C (2003). Administrative leadership in the public sector: Lessons for managers from the work of Louis C. Allen. Public Administration Review, 63(6), 638-649.
81. Skills for Learning (2018) Guide to writing a literature review for doctoral students [online]. Wolverhampton: University of Wolverhampton. [Accessed on 19.04.2024]. Available at: <http://www.wlv.ac.uk/skills>
82. Smart Process Manual (2022) Ministry of Public Service, Administrative and Institutional Reforms, Vol 1, Vol 2 and Vol 3
83. Steane, P. (2004) Fundamentals of a literature review, in Steane, P. and Burton, S. (eds). Surviving your thesis. London: Routledge, pp. 124-137
84. Sun, R., Li, J.-Y. Q., Lee, Y., & Tao., W (2021) The Role of Symmetrical Internal Communication in Improving Employee Experiences and Organizational Identification During COVID- 19 Pandemic-Induced Organizational Change. International Journal of Business Communication, 60 (2)
85. Tandrayen-Ragoobur., V and Harshana Kasseeah., H (2018) Mauritius economic success uncovered in: Eriksen., T., H & Ramtohul., R (eds.). 2018. The Mauritian paradox. Fifty years of development, diversity and democracy. Baltimore: University of Mauritius Press
86. Thomson., P (2016) Five ways to structure a literature review [online]. [Accessed 2 April 2024]. Available at: https://patthomson.net/2016/08/29/five-ways-to-structure-a-literature-review/
87. Treichler EBH, Glorioso D, Lee EE, Wu T, Tu X, Daly R, O’Brien C, Smith J., L, Jeste, D., V (2020) A Pragmatic Trial of a Group Intervention in Senior Housing Communities to Increase Resilience: Intervention for Resilience in Older Adults. International Psychogeriatrics.
88. Tung, A., Baird., K., & Schoch, H., P (2011) “Factors influencing the effectiveness of performance measurement systems”, International Journal of Operations and Production Management, 31(12) 1287-1310.
89. Thomas, P., G (2006) From Good Intentions to Successful Implementation: The Case of Patient Safety in Canada’, Canadian Public Administration, 49 (4) 415-40
90. Tushman, M. L., & O'Reilly, C. A. (1996). Winning through Innovation: A Practical Guide to Leading Organizational Change and Renewal. Boston, MA: Harvard Business School Press.
91. Vlados C, Chatzinikolaou., D (2014) Crisis, Institutional Innovation and Change Management: Thoughts from the Greek Case. Journal of Economics and Political Economy, 6 (1), 58-77
92. Vann, J., L (2004) Resistance to Change and the Language of Public Organisations: A Look at Clashing Grammars in Large-Scale Information Technology Projects, Public Organisation Review, 4(1), 47-73.
93. Van der Voet, J., Kuipers, B., S & Groeneveld, S. M. (2015) Held back and pushed forward: Leading organizational change in a complex public environment. Journal of Organizational Change Management, 28(2), 290-300
94. Wilton, N. (2013) An Introduction to Human Resource Management, 2nd ed. SAGE Publications Ltd, London
95. Vrcelj, N., & Karabašević, D. (2022) Тhe most influential organizational change management models from 1950 to 2020. Facta Universitatis. Series: Economics and Organization, 19(2), 125–138
96. Wille, E. & Hudgson, P. (1991) Making Change Work. London: Gold Arrow.
97. Yeats, D. and Cadle., J (1998) Project Management for Information Systems. Second Edition. London: Pitman.
98. Young, M. (2009) A meta model of change. Journal of Organizational Change Management, 22(5), 524–548. https://doi.org/10.1108/09534810910983488
99. Yue, C. A., Thelen, P., D., & Walden, J. (2022). How empathetic leadership communication mitigates employees’ turnover intention during COVID-19-related organizational change. Management Decision, 61(2)
100. Zentis, N. (2019) What Is OD and the Action Research Model (ARM)? Institute of Organisation Development. https://instituteod.com/od-action-research-model-arm/. Accessed on 07.05.2024
101. Zito, M., Ingusci, E., Cortese, C. G., Giancaspro, M. L., Manuti, A., Molino, M., Signore, F., & Russo, V. (2021) Does the End Justify the Means? The Role of Organizational Communication among Work-from-Home Employees during the COVID-19 Pandemic. International Journal of Environmental Research and Public Health, 18(8).