User satisfaction on e-learning platform during movement control order period in a private higher learning institute in Malaysia
List of Authors
  • Logeswary Maheswaran , Rohaida Basiruddin

Keyword
  • e-learning, user satisfaction, higher learning

Abstract
  • The objective of this paper is to investigate the current level of user satisfaction on e-learning platform among the students and lecturers during the Movement Control Order (MCO) period in one of the Private Higher Learning Institute in Malaysia. There are three factors related to user satisfaction in this study, namely information quality, system quality, and service quality. We employed mixed-method to collect the data from the lecturers. The qualitative analysis findings from the interview session with the lecturers suggest that the system and service quality factors must be further improved to increase user satisfaction. Whereas, the quantitative analysis findings show that students are achieving moderate user satisfaction in the e-learning session during MCO. Moving forward, as to improve the drawback differences arise to increase the user satisfaction level, several recommendations are proposed to private higher learning institute in Malaysia.

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