Understanding musculoskeletal risks in retail workers: An ergonomic assessment of store 24H
List of Authors
  • Northaqifah Hasna Mohamed Khir , Wan Farahiyah Wan Kamarudin

Keyword
  • musculoskeletal, ergonomic, assessment, workers

Abstract
  • Musculoskeletal disorders (MSDs) are prevalent in retail environments, often resulting from repetitive tasks, awkward postures, and prolonged standing. This study examined musculoskeletal discomfort and ergonomic risk factors within the retail environment of convenience stores, focusing on the prevalence of MSDs among employees of Store 24H, Dungun, Terengganu, Malaysia. The assessment began with a job task description, followed by workplace observation and worker input. Utilising a systematic approach, the research integrated two standardized assessment tools; the Cornell Musculoskeletal Questionnaire (CMQ) and the Initial Ergonomic Risk Assessment (ERA) Form Checklist, to identify the discomfort area and ergonomic risk factors associated with job tasks. Three job tasks were identified in the Store 24H environment; operating cash registers, customer service and restocking. The findings indicate a notable prevalence of MSDs associated with the identified high-risk tasks. Repetitive motions, awkward postures, prolonged standing, and forceful exertion were observed as primary ergonomic risk factors for these tasks which contribute to musculoskeletal discomfort in the neck, shoulder, back, hip, and knee. Additionally, forceful exertion and vibration exhibit high risks towards restocking tasks, resulting in restocking as the top contributor towards the MSDs. Hence, the findings highlight the need for advanced ERA and mitigation strategies, including workstation redesign, task rotation, ergonomic training and accessories, to promote employee well-being and reduce the incidence of MSDs among employees of Store 24H. Implementing these measures is essential for promoting the health and well-being of employees, decreasing the occurrence of musculoskeletal disorders, and improving overall safety and productivity in the workplace.

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