Technology diffusion level among the community: A review paper
List of Authors
  • Farid Azhar Zainal Arifin , Siti Hajar Misnan

Keyword
  • Technology Diffusion, E-Services, ICT, Digital Technology

Abstract
  • In line with the concept of smart governance, ICTs and the internet will facilitate the process of governance to provide information and public services on communication between the government and communities. Society is projected to use internet technology in this era of “Society 5.0” to access essential government services including banking, education, administration, and other social and community services. The aim of this paper is to provide a comprehensive review paper on the topic of technology diffusion level among the community with the objective of accessing the e-services performance provided by government agencies so that the level of technology diffusion can be define. The finding will discover several types of approaches and indicators within the context of e-services assessment where the level of e-services will influence user satisfaction. To conclude the review, e-service is an alternative communication channel to the user or customers, and it is a platform for government agencies to provide good digital service in the context of smart governance aspect. The output of this paper offers a greater insight into the topic of digital technologies as a tool in facilitate daily affairs and suggestions on the future direction to be explored in e-service literature.

Reference
  • 1. Abdelsalam, H.M., Reddick, C.G., Gamal, S., Al-shaar, A. (2013) Social media in Egyptian government websites: presence, usage, and effectiveness. Gov. Inf. Q. 30(4), 406–416.

    2. Balakrishna, C. (2012). Enabling technologies for smart city services and applications. 2012 6th International Conference on Next Generation Mobile Applications, Services and Technologies (NGMAST), Paris, France, IEEE. doi:10.1094/PDIS-11-11-0999-PDN

    3. Burris, A. (2013). Using Civic Tech to Increase the Engagement of Low ¬ Income Communities. City Living.

    4. Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J. R., Mellouli, S., Nahon, K, Scholl, H. J. (2012). Understanding Smart Cities: An Integrative Framework. 2289-2297.

    5. Ekundayo, W. J. (2017). Good Governance Theory and the Quest for Good Governance in Nigeria National Open University of Nigeria, 7(5), 154–161.

    6. Gibreel, O., & Hong, A. (2017). A Holistic Analysis Approach to Social , Technical , and Socio- Technical Aspect of E-Government Development.

    7. Hendler, J., Sosnik, O., Prudner, G., Chernicoff, D., McCarthy, J., Ree, O., and Keefe, C. (2016). Engines of Change: What Civic Tech Can Learn from Social Movements, 1–52.

    8. Meijer, A., & Bolivar, M. P. R. (2015). Governing the smart city: a review of the literature on smart urban governance. International Review of Administrative Sciences, (April),

    9. Nagy, K, H (2015). Mastering Digital Transformation: Towards a Smarter Society, Economy, City and Nation. Emerald Group Publishing.

    10. Pham, L, Mai, T. T., & Massey, B. (2016). Key Factors for Effective Citizens Engagement in Smart City : The Case of Cork City, 1–16.

    11. Skirmantė Mozūriūnaitė., Jolanta Sabaitytė. (2020). To What Extent We Do Understand Smart Cities And Characteristics Influencing City Smartness

    12. Stoiciu, A. (2013). The role of e-governance in bridging the digital divide. UN Chronicle, 48(3), 37–39. http://doi.org/10.18356/d51f530b-en

    13. Sturza, A. (2016). The Smart Governance Index – a New Alternative To the World Governance Index, (10), 93–105.

    14. Zouridis, S. (2017). Beyond good governance: The case of the Netherland.